FAQs

Here is some additional information you might want to know about living with us at Iglu.

 

If you still can’t find the answer to your question or you just want to have a chat to a member of our team, you can always contact us or chat with us on LiveChat.

  • To start your application, you will need to pay one week’s rent (your holding deposit). This will be treated as your first rent payment once your booking is confirmed and you move in.

  • A bond equal to 4 weeks rent is required to be paid at the time of signing your contract to live at Iglu. This amount is then sent to the relevant state’s Rental Tenancy Bond Authority where it is held until after you vacate the property. It is then returned to you less any amounts you may owe to Iglu, such as unpaid rent or damages, at the end of your contract.

  • The price of your rent is fixed for the 6 or 12-month period that you sign a contract for. If you decide to stay on beyond your current lease, the weekly fee of the new contract may increase – any rate increase will always be advertised in advance.

  • All rooms at Iglu are offered on a 6 or 12-month long lease. Before your current contract comes to an end, we will contact you to see if you would like to re-sign to stay with us for another 6 or 12 months.

  • The prices quoted are per person, per week. The price includes your own secure bedroom, all of your utilities and our base internet package.

  • Yes, you can stay for the duration of your study. We will always contact you prior to the end of your existing lease to see if you would like to renew and for how long.

  • Not at all. You are more than welcome to speak to the friendly team at your preferred Iglu property and book directly through them.

  • Your weekly rent is required to be paid fortnightly, and you are responsible for ensuring that your rent is paid a minimum of two weeks in advance at all times in accordance with your Residential Tenancy Agreement.

  • You can pay using Visa, Mastercard and Amex. Please note that all credit card and debit card payments are subject to a 1.8% surcharge.

  • We are happy to refund your holding deposit if your application for an Australian student visa is not successful. Please refer to our Cancellation & Refunds Policy for details.

  • We are happy to refund your holding deposit if you don’t get a place in the course you apply for at university. Please refer to our Cancellation & Refunds Policy for details.

  • Contract start dates vary across Iglu properties and in some cases, you will see different date options available on for the same room listing. This is because some of our properties currently have set contract cycles due to availability, while others have more flexibility. Available contract start dates are shown for each room at each property.

    You can learn more here.

  • This varies across our properties. If a room is shown as being ‘Available Now’ you can discuss the contract start date directly with the property. Where a specific contract start date is shown this is the date your contract will start, regardless of when you physically move into Iglu. Where a specific contract start date is set, you will have the opportunity to advise your ‘Expected Arrival Date’, which must be after the contract start date, when you finalise your contract on our resident portal. Some properties do have set check-in dates and they will advise you of these prior to finalising your application.

    You can learn more here.

  • To maintain our contract cycles, your contract will normally run for a full 6 or 12-months.

    This many vary in some instances and the property will advise if this is the case.

    Of course, you will always be given the opportunity to renew your contract and your property team will contact you in advance of the end date to advise the options.

    You can learn more here.

  • Yes, your rent includes gas, water and electricity.

  • Yes, internet data is included in your weekly rent. You can view details of all internet packages here.

  • We do. If you tell our friendly property team you would like to be picked up from the airport they will provide details and book it for you.

  • No – you will need to bring your own towels, blankets, sheets and pillows. If easier, you can buy these items once you arrive at a retail store or you can purchase a Kit Out My Iglu pack from us. The kit contains sheets, towels, eating utensils and much more and offers a convenient option for getting settled in quickly. Please note that the bed sizes at Iglu are:

    • King-single sized for all multi-share apartments and some studio / one bedroom apartments
    • Double sized for most studio / one bedroom apartments
    • Queen sized for the majority of studio apartments at Iglu Central Park.

    It’s best to confirm with the property prior to purchasing any bed linen.

    Note: A Kit out my lglu pack is required for all Short Stays.

  • Yes – it is a condition of your stay here at Iglu that you must be currently enrolled and attending a course within an Australian Tertiary Institution.

  • To live at Iglu in Sydney or Melbourne, you must also be at least 18 years of age at the time of signing the lease. We accept domestic students under 18 at Iglu Kelvin Grove and Iglu Brisbane City under the following terms:

    • You must be enrolled in a tertiary education institution
    • Your parent or guardian will be required to sign an U18 acknowledgement form
    • You comply with our rules regarding U18 residents (view here)

    If you are under 18 and wish to live in Sydney or Melbourne, please contact your preferred property directly to discuss options.

  • Yes, there is an Iglu team member is onsite and available 24×7 to provide our students with support and assistance at any time.

  • Yes, all of our properties have CCTV cameras installed throughout the building common areas, entry points and hallways, which operate 24 hours a day. Our properties also operate on an electronic swipe card system, with four levels of entry-control programming – including building, floor, apartment and bedroom*. Entrance to the property outside of office hours is only permitted to those with an authorised room key.

    * Bedrooms at Iglu Kelvin Grove use standard locks not swipe card access

  • Yes, we have a comprehensive program of social, academic, sport, wellbeing and cultural events. These are organised by our dedicated team of staff and Resident Leaders (RLs) who are always keen to receive feedback or ideas for future events and activities.

  • Yes, you will get the chance to meet and mix with students from a wide range of universities and colleges.

  • When filling out your application form, you can put in preferences regarding who you would like to live with, and whilst we will do our best to meet your requests, it will be determined by room availability – so we advise you to apply as soon as you can so there’s more options for you.

  • Whilst there are a limited number of studios available for couples to rent, all other rooms within Iglu are sole-occupancy. So whilst you and your partner may each rent a room within the same apartment, each bedroom must only be occupied by 1 person.

  • Yes – you are allowed to have friends over, however you will need to ensure that they comply fully with the House Rules and any direction of Iglu Management. We also ask that you consider your housemates and ensure that your guest/s do not cause any disruption or damage any property of Iglu or your housemates. Students are required to register their visiting guests at reception for safety and security reasons.

  • There is a strict no pet policy at all Iglu properties. No animals of any sort, are permitted in the building at any time this includes fish, birds or reptiles! This policy does not apply to students requiring the assistance of a seeing or hearing guide dog.

  • Yes – you will need to bring your own towels, blankets, sheets and pillows. If easier, you can buy these items once you arrive at a retail store or you can purchase a Kit Out My Iglu pack from us. The kit contains sheets, towels, eating utensils and much more and offers a convenient option for getting settled in quickly. Please note that the bed sizes at Iglu are:

    • King-single sized for all multi-share apartments and some studio / one bedroom apartments
    • Double sized for most studio / one bedroom apartments
    • Queen sized for the majority of studio apartments at Iglu Central Park.

    It’s best to confirm with the property prior to purchasing any bed linen.

  • You are responsible for supplying your own crockery, glassware, cooking and eating utensils and any other kitchen gadgets (we provide kettles and toasters, and all Iglu ovens and stove tops are electric). Other items you may need include coat hangers, cleaning supplies, washing powder, toiletries plus all your personal clothing etc. If it’s easier, you can purchase a Kit Out My Iglu pack from us. The kit contains a lot of the items you need (eating utensils, linen, towels and much more) and offers a convenient option for getting settled in quickly.

  • Any item of the property that becomes damaged or broken either by way of accident or intention will be repaired and the costs to repair or replace the goods will be charged back to the person/s responsible.

  • Yes – you will be provided with a full list of Iglu House Rules when an offer is made. You will also receive a copy of the House Rules when you move in along with other helpful information to assist with settling in.

  • NRAS is the National Rental Affordability Scheme, an Australian Government initiative that aims to address the shortage of affordable rental accommodation by offering a financial incentive to accommodation providers. The incentive is offered on the condition that the dwellings are rented to eligible low to moderate income earners at a minimum of 20% below market rates.

  • NRAS regulations require Iglu to assess your income to determine your eligibility to live in one of our NRAS rooms. To be eligible you must have earned less than $50,489 in the 12 months before you take up residency in a studio, or less in the event of shared rooms.

    You will also be asked to complete a NRAS Tenant Consent Form, which authorises us to provide your personal information to the Australian Government to assist them in determining who is accessing their services.

    Your income information will not be disclosed to people outside of Iglu other than in accordance with any legal obligation or internally to persons who have no need of access to the information, unless you tell us in writing, that you have given consent for us to do so.

  • A statutory declaration is a written statement of facts, declared to be true in the presence of an authorised witness. For NRAS purposes, we’ll ask you sign a statutory declaration declaring your income to be true and correct upon your check-in. If you intentionally make a false statement in a statutory declaration you can be charged with a criminal offence which carries the possibility of up to four years imprisonment.

    Only individuals who are licensed or registered to practice in Australia in a listed occupation may act as an authorised witness. We have someone on site who will be able to act as witness however this means arrival after 2pm on your contract start date or between normal business hours (9am – 5pm, Monday to Friday)if you arrive after your contract start date is essential.

  • The income assessment section is based on your income and not your parents. If you have not earned any income, this includes income from family trusts or dividends, then you can enter $0.00 in your application.

    Please bear in mind that payments from a parent or immediate family member, any trust distributions and any tuition money that enters your bank account (that you do not provide proof of payment from your tertiary educational institution for in your supporting documents) in the 12 months preceding your contract start date are considered income.

  • If your income is found to be above the NRAS income limit during the initial screening and you are not deemed eligible, we will contact you to discuss alternative options available in a non-NRAS studio apartment or multi-share apartment.

    Please note that if your income is found to be above the NRAS income limit your holding deposit will not be refunded. Please ensure you review the NRAS criteria and if you are unsure of what constitutes income, you are welcome to contact us.

    If your income is found to be above the NRAS income limit at the final screening (upon arrival at Iglu), your holding deposit will not be refunded, however your bond and additional weeks’ rent in advance will be.

  • Iglu is required to screen your income according to the same process again before renewing your lease. Iglu may also be required to assess your income on the anniversaries of your first commencement date.

  • If this happens, you will be required to:

    • relocate to an alternative room in the student accommodation facility which is not a NRAS room; or
    • relocate to an alternative Iglu student accommodation facility which is not a NRAS room; or
    • search for alternative accommodation.
  • Prior to Iglu being able to confirm your application for one of our NRAS rooms, you will need to complete an Income Notification Form and provide supporting documentation substantiating your income.

    Examples of supporting documentation that could be provided (please note these are examples only and are not exhaustive):

    • Letter from your employer(s) or parents;
    • Notices of assessment for annual tax returns;
    • Statements from Centrelink;
    • Scholarship offer letters;
    • Government grant letters;
    • Most recent payslips from each employer covering the term of income disclosed;
    • Proof of payment of tuition costs paid to your tertiary education provider (note: if you do not provide these, the income you receive into your bank account to pay for your tuition costs will be counted towards your total income).
  • Gross income is the income received (which if applicable is before tax and other deductions). The following types of income may be specifically relevant to a student:

    • Pocket money received from your parents or immediate family members e.g. for living costs or accommodation costs;
    • Salary or wages from part time or full-time work;
    • Payments from your government e.g. Government grants or assistance;
    • Centrelink payments e.g. Youth Allowance, Rent Assistance, Austudy

    Other examples of income include:

    • Income from scholarships, bursaries, prizes and stipends paid to you (this includes tuition fees that have entered into your bank account in the 12 months preceding your contract start date);
    • Interest and dividends earned on investments, including interest from bank accounts and share dividends.

    The following is not gross income:

    • Scholarships and bursaries for tuition costs which are paid directly to the institution (i.e. does not pass through your bank account) or tuition costs that you have proof of payment for are excluded from income;
    • Lump sum payments such as lottery wins;
    • Inheritance;
    • Superannuation income;
    • Compensation from insurance or emergency relief or similar assistance.
  • Yes, unless you provide us with proof of payment (e.g. payment receipt from tertiary educational institution, statement of account reflecting the payment to the tertiary educational institution, bank proof of payment to the tertiary educational institution) or it was paid directly into the tertiary educational institution (i.e. you did not pay it or the money never went through your bank account).

    Additional detailed information for NRAS tenants can be found on the Department of Social Services website.

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