Australia’s Coolest Student Accommodation in Sydney, Melbourne & Brisbane
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FAQs

Here is some additional information you might want to know about living with us at Iglu.

If you still can’t find the answer to your question or you just want to speak with a member of our team, you can contact us or jump on our chat (just click the bubble in the bottom right corner).

  • To start your application, you will need to pay one week’s rent (your holding deposit). This will be treated as your first rent payment once your booking is confirmed and you move in.

  • A bond equal to 4 weeks rent is required to be paid at the time of signing your contract to live at Iglu. This amount is then sent to the relevant state’s Rental Tenancy Bond Authority where it is held until after you vacate the property. It is then returned to you less any amounts you may owe to Iglu, such as unpaid rent or damages, at the end of your contract.

  • Our simple process means you don’t have to provide a record of previous rental history – you don’t even need to have prior experience in renting a property!

  • The price of your rent is fixed for the length of contract. If you decide to stay on beyond your current lease, the weekly rent of the new contract may increase – any rate increase will always be advertised in advance.

  • To maintain our contract cycles, your contract will be for one of the following lengths:

    • 12-months (equivalent to a full calendar year)
    • 6-months (equivalent to a half full calendar year)
    • 44-weeks* (equivalent to an academic year)
    • 22-weeks* (equivalent to a semester)
    • Short Stay – where available, the Short Stay option will be shown on a room page with available dates to choose from

    * 44 and 22-week contracts are only available in Sydney in Semester 1 of each year. They are not available for NRAS or International U18 rooms.

    This may vary in some instances and the property will advise if this is the case. Of course, you will always be given the opportunity to renew your contract and your property team will contact you in advance of the end date to advise available options.

    View our full guide to contract lengths.

  • The prices quoted are per person, per week. As part of Iglu’s warm hospitality, your rent includes:

    • free unlimited internet
    • all utilities (water, electricity and gas)
    • use of all communal spaces
    • access to 24×7 onsite support
    • an engaging program of resident events

    We also offer a complimentary weekday ‘Cool Start‘ breakfast at all Iglu properties.

  • All new individual bookings should be made through our website. Of course, if you experience any issues when making your booking our team is here to help. You can find the contact details for your preferred property below the application form or on our contact page. You can also jump on and chat with us.

  • Your weekly rent is required to be paid fortnightly, and you are responsible for ensuring that your rent is paid a minimum of two weeks in advance at all times in accordance with your Residential Tenancy Agreement.

  • You can pay using Visa, Mastercard or Amex. All credit and debit card payments are subject to surcharges which will be calculated at check-out.

  • We are happy to refund your holding deposit if your application for an Australian student visa is not successful. Please refer to our Cancellation & Refunds Policy for details.

  • We are happy to refund your holding deposit if you don’t get a place in the course you apply for at university. Please refer to our Cancellation & Refunds Policy for details.

  • Contract start dates vary across Iglu properties and in some cases, you will see different date options available on for the same room listing. This is because some of our properties currently have set contract cycles due to availability, while others have more flexibility. Available contract start dates are shown for each room at each property. You can learn more here.

  • This varies across our properties. If a room is shown as being ‘Available Now’ you can discuss the contract start date directly with the property. Where a specific contract start date is shown this is the date your contract will start, regardless of when you physically move into Iglu. Where a specific contract start date is set, you will have the opportunity to advise your ‘Expected Arrival Date’, which must be after the contract start date, when you finalise your contract on our resident portal. Some properties do have set check-in dates and they will advise you of these prior to finalising your application. You can learn more here.

  • Yes, you can stay for the duration of your study. We will always contact you prior to the end of your existing lease to see if you would like to renew and for how long.

  • Of course. You can use our booking form to select your preferred Iglu property, date and time and we will be in touch to sort it out.

  • Yes, your rent includes gas, water and electricity.

  • Yes, unlimited high-speed Wi-Fi is included in your weekly rent and you have to this throughout the building.

  • We offer 24/7 onsite support. Our Iglu team is available during office hours and there is a Resident Leader available after hours.

    In addition, everyone living at Iglu, has free access to Sonder – a comprehensive wellbeing support service. The Sonder app provides 24/7 access to confidential safety, medical, mental health, and wellbeing support.

  • Iglu is not fully catered, however:

    • we offer a complimentary weekday ‘Cool Start‘ breakfast at all Iglu properties.
    • all apartments have well-equipped kitchens where you can prepare lunch and dinner.
    • food events are a key part of each monthly event calendar.

  • Given the convenient locations of Iglu properties, we don’t offer airport pick-ups, but we will provide you with information about getting to Iglu, including options for airport transfers.

  • No – you will need to bring your own towels, blankets, sheets and pillows. If easier, you can buy these items once you arrive at a retail store or you can purchase a linen pack from us in advance. With a quilt, pillows, linen and towels, it has everything you need to freshen up, make your bed and settle in for a good night’s sleep.

    Please note that the bed sizes at Iglu are:

    • King-single sized for all multi-share apartments (with the exception of Iglu Mascot), single studios at Iglu South Yarra, some studios at Iglu Broadway and some one-bedroom apartments at Iglu Kelvin Grove
    • Double sized for most studio and one-bedroom apartments plus premium 2-bedroom share apartments and 6-bedroom share apartments at Iglu Mascot.
    • Queen sized for the majority of studio apartments at Iglu Central Park.

    It’s best to confirm with the property prior to purchasing any bed linen.

  • You are responsible for supplying your own crockery, glassware, cooking and eating utensils and any other kitchen gadgets (we provide kettles and toasters at the properties noted below, and all Iglu ovens and stove tops are electric). Other items you may need include coat hangers, cleaning supplies, washing powder, toiletries plus all your personal clothing etc. 

    Toasters and kettles are provided at: Iglu Brisbane City, Iglu Central, Iglu Chatswood, Iglu Flagstaff Gardens, Iglu Mascot, Iglu Melbourne Central, Iglu Melbourne City, Iglu Redfern, Iglu South Yarra and Iglu Summer Hill.

  • Yes – it is a condition of your stay here at Iglu that you must be currently enrolled and attending a course within an Australian Tertiary Institution.

  • The standard minimum age for students living at Iglu is 18.

    Australian Students

    We accept domestic under 18 students on the following terms:

    • you must be enrolled in a tertiary education institution
    • your parent or guardian will be required to sign an U18 acknowledgement form
    • you must comply with our rules regarding U18 residents.

    Applying to live at Iglu

    • Brisbane – you can apply directly to live at Iglu Brisbane City or Iglu Kelvin Grove
    • Melbourne – please contact your preferred property directly to discuss options.
    • Sydney – please contact your preferred property directly to discuss options.

    International Students

    The properties listed below are approved accommodation providers for international Under 18 students from the following institutions:

    Before applying, we recommend you review our International Under 18 Student Frequently Asked Questions.

    In all other cases, you must be at least 18 years of age when you come to live at Iglu.

  • The properties listed below are approved accommodation providers for international Under 18 students from the following institutions:

    Before applying, we recommend you review our International Under 18 Student Frequently Asked Questions.

    In all other cases, you must be at least 18 years of age when you come to live at Iglu.

  • Yes, there is an Iglu team member onsite and available 24/7 to provide our students with support and assistance at any time.

    In addition, everyone living at Iglu, has free access to Sonder – a comprehensive wellbeing support service. The Sonder app provides 24/7 access to confidential safety, medical, mental health, and wellbeing support.

  • Yes, all of our properties have CCTV cameras installed throughout the building common areas, entry points and hallways, which operate 24 hours a day. Our properties also operate on an electronic swipe card system, with four levels of entry-control programming – including building, floor, apartment and bedroom*. Entrance to the property outside of office hours is only permitted to those with an authorised room key.

    * Bedrooms at Iglu Kelvin Grove use standard locks not swipe card access

  • Yes. All Iglu properties have paid onsite laundry facilities available 24/7.

  • Yes, we have a comprehensive program of social, academic, sport, wellbeing and cultural events. These are organised by our dedicated team of staff and Resident Leaders (RLs) who are always keen to receive feedback or ideas for future events and activities.

  • Yes, you will get the chance to meet and mix with students from a wide range of universities and colleges.

  • When filling out your application form, you can put in preferences regarding who you would like to live with, and whilst we will do our best to meet your requests, it will be determined by room availability – so we advise you to apply as soon as you can so there’s more options for you.

  • Whilst there are a limited number of studios available for couples to rent, all other rooms within Iglu are sole-occupancy. So whilst you and your partner may each rent a room within the same apartment, each bedroom must only be occupied by 1 person.

  • Yes – you are allowed to have friends over, however you will need to ensure that they comply fully with the House Rules and any direction of the Iglu team, including our Resident Leaders. We also ask that you consider your housemates and ensure that your guest/s do not cause any disruption or damage any property of Iglu or your housemates. Students are required to register their visiting guests at reception for safety and security reasons.

  • We choose our locations to make it easy to get around without needing a car!

    However, we do have a limited number of parking spaces available at the following properties:

    Additional fees will apply for car spaces and you can contact the properties directly to discuss availability.

  • Unfortunately, you are not allowed to bring or keep any pets on an Iglu property. This includes fish, birds and reptiles.

    This does not apply to students and visitors who require an assistance animal (e.g. a seeing or hearing guide dog).

    If you require an assistance animal and you are planning to live at Iglu or visit an Iglu property overnight, please contact the relevant Iglu property to make appropriate arrangements.

  • Yes – you will need to bring your own towels, blankets, sheets and pillows.

    If easier, you can buy these items once you arrive at a retail store or you can purchase a linen pack from us in advance. With a quilt, pillows, linen and towels, it has everything you need to freshen up, make your bed and settle in for a good night’s sleep.

    Please note that the bed sizes at Iglu are:

    • King-single sized for all multi-share apartments (with the exception of Iglu Mascot), single studios at Iglu South Yarra, some studios at Iglu Broadway and some one-bedroom apartments at Iglu Kelvin Grove
    • Double sized for most studio and one-bedroom apartments plus premium 2-bedroom share apartments and 6-bedroom share apartments at Iglu Mascot.
    • Queen sized for the majority of studio apartments at Iglu Central Park.

    It’s best to confirm with the property prior to purchasing any bed linen.

  • You are responsible for supplying your own crockery, glassware, cooking and eating utensils and any other kitchen gadgets (we provide kettles and toasters at the properties noted below, and all Iglu ovens and stove tops are electric). Other items you may need include coat hangers, cleaning supplies, washing powder, toiletries plus all your personal clothing etc. 

    Toasters and kettles are provided at: Iglu Brisbane City, Iglu Central, Iglu Chatswood, Iglu Flagstaff Gardens, Iglu Mascot, Iglu Melbourne Central, Iglu Melbourne City, Iglu Redfern, Iglu South Yarra and Iglu Summer Hill.

    It’s best to confirm with the property prior to purchasing any bed linen.

  • Any item of the property that becomes damaged or broken either by way of accident or intention will be repaired and the costs to repair or replace the goods will be charged back to the person/s responsible.

  • Yes – you will be provided with a full list of Iglu House Rules when an offer is made. You will also receive a copy of the House Rules when you move in along with other helpful information to assist with settling in.

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