Cancellation & Refunds Policy
Standard Iglu Cancellation Policy
Residential Agreement Cancellations
Once a Residential Agreement (“Agreement”) has been signed, the student must comply with the terms and conditions of that Agreement. Whilst the terms of the Agreement vary between different Australian States, the student is required to pay the rental due for the term of the Agreement. If the original student wants to cancel their agreement with Iglu and they or Iglu finds a replacement student to take over the balance of the Agreement, the original student will no longer be required to comply with the terms of the Agreement. This will typically incur a cancellation administration fee of between 1-2 week’s rent.
Students may also cancel an Agreement as part of Iglu’s “No Visa, No Offer, No Pay” option. If students are unable to secure an Australian Visa or have been declined entry to their intended course of study in Australia, they can cancel their booking without charge if they provide us with supporting document prior to their lease commencement date.
If you are yet to sign your Residential Agreement, please see below for our Reservation Cancellation and Refund policy in your state.