Privacy Policy

COLLECTION OF YOUR PERSONAL INFORMATION

Much of the Iglu Student Accommodation website can be viewed without any need for you to provide personal information, however, to apply for and/or enquire into possible future accommodation with Iglu, you are required to submit your personal details. These details may include but are not limited to your full name, date of birth, gender, personal email address, home address, country of origin, next of kin and other information including bank account details to secure your accommodation. If at any time a staff member of Iglu needs to validate your identity, these details will be used.

Rest assured, all and any personal information relating to you that is collected by Iglu Student Accommodation will only be used to conduct the business services authorised. Your details will not be shared with any third-party organisations unless written authority is received from you to release such information.

WHO WILL HAVE ACCESS TO YOUR PERSONAL INFORMATION

Iglu Student Accommodation will at times employ external companies to provide services to student on our behalf – these may include, but are not limited to, conducting Iglu student surveys, processing online transactions and provision of internet packages. Iglu will only provide these external companies with the information required to carry out the service they have been employed for, and all reasonable steps will be taken to ensure that these organisations abide by and act in accordance with confidentiality and privacy obligations to protect your personal details.

HOW WE WILL USE YOUR PERSONAL INFORMATION

The personal details we collect from you will be used to deliver a personalized level of customer service and communication from the time you enquire into Iglu Student Accommodation via our website. If you are successful in being offered and accept to stay in accommodation at Iglu, further information will be collected to complete the Residential Agreement including bank account details and other information. This will all be kept in a private and secure environment for your protection, and will only be released when signed by you, and sent on to the legal rental authorities.

For statistical and consumer research purposes, we collect the following non-personally identifiable information of all visitors to the Iglu Student Accommodation website including, but not limited to the browser type, version and language, operating system, pages viewed while browsing the Site, the referral website address, and how long is spent on each page. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and determining which information is the most relevant to you.

From time to time, we may use customer information for new unforeseen purposes not previously disclosed within our privacy policy. If our information usage practices change at any time in the future, we will only use information collected after the time of introducing the policy change.

CHANGES TO THIS PRIVACY POLICY

Iglu Student Accommodation reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

ACCESSING YOUR PERSONAL INFORMATION

You have the right to access the personal information we have collated, subject to exceptions allowed by law. If you would like to do so, please contact Iglu Management in writing for security purposes. Iglu Student Accommodation reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

CONTACTING US

If you have any questions or require any further clarification or information relating to the Iglu Student Accommodation Privacy Policy, please contact us via email or telephone Monday to Friday during office hours.

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