Current Career Opportunities

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay; we create hotel-style living for a diverse student community. Cool design and warm hospitality are at the heart of everything we do.

We are an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, collaborative and service-focused, with a strong emphasis on personal and professional development in a supportive environment.

The opportunity

As the Applications Support Analyst, you will support and enhance Iglu’s business applications, helping to ensure that systems are stable, effective, and aligned with business needs.

Working closely with internal stakeholders and software vendors, you play a key role in maintaining and improving our application ecosystem.

Key responsibilities

Key tasks and responsibilities consist of, but are not limited to, the following:

• Providing Level 1 and Level 2 support for business applications, including issue triage, investigation and resolution
• Monitoring system performance and integrations to ensure application stability
• Investigating data, configuration and integration issues to identify root causes
• Liaising with software vendors to escalate issues and track progress to resolution
• Collaborating with business teams to document functional requirements and design system improvements
• Supporting system enhancements and application updates
• Developing and maintaining reports
• Assisting with user onboarding, changes and offboarding
• Developing and executing test plans to support application releases
• Delivering training and guidance to stakeholders to support effective system use
• Promoting standardised processes and continuous improvement across the business

About you

To be successful in this role, you will bring:

• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex issues
• Experience supporting business applications in a service-driven environment
• Understanding of SQL, data structures and reporting tools
• Familiarity with ITIL practices or service management tools
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to quality outcomes
• A collaborative and adaptable approach, with a focus on continuous improvement

Qualifications and experience

We are looking for someone with:

• Tertiary qualifications in Business, Information Technology or a related discipline
• Experience with Microsoft technologies such as Azure, Logic Apps, Functions and Power Platform
• Understanding of data flows and APIs including tools such as Postman
• Exposure to Property Management Software will be advantageous

What’s in it for you?

• A supportive, team-focused and values-driven environment
• Exposure to a unique and growing sector
• Opportunity to contribute to meaningful business improvement initiatives
• Ongoing development and learning opportunities
• A business that celebrates success and values collaboration

If this sounds like your kind of role and you’re ready to make an impact, we’d love to hear from you. Apply now and be part of something great at Iglu!

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

We’re looking for a hands-on Facilities Manager to join our Flagstaff Gardens team. This role ensures our buildings reflect Iglu’s signature blend of cool design and warm hospitality. You’ll be responsible for maintaining the property in top condition, managing contractors, and ensuring our residents have an exceptional living experience.

Key responsibilities

• Performing day-to-day maintenance, repairs, and minor handyman work.
• Overseeing all preventative and planned maintenance.
• Managing compliance across essential services and building operations.
• Ensuring budget performance and value-for-money procurement.
• Supervising contractors and maintaining service standards.
• Leading safe work practices aligned with Iglu’s WHS standards.
• Supporting the General Manager and contributing to the resident experience.
• Conducting and preparing regular property inspections, audits, reports and assessments.

Qualifications and experience

• Experience in facilities maintenance, building services, or a similar field
• Strong practical skills in areas such as carpentry, plumbing, mechanical repairs, painting, or general maintenance
• High level of interpersonal skills, especially in relating to young people from diverse backgrounds.
• Ability to conduct minor repairs (carpentry, plumbing, mechanical repairs, painting, etc.).
• Demonstrated initiative in problem-solving and openness to new ideas.
• Excellent written and verbal communication skills.
• Good working knowledge of Work Health & Safety legislation and practices.
• Commercial understanding of tendering and service levels from external contractors.
• Trade qualification in Mechanical, Electrical, Plumbing, Carpentry (or similar) is desired.
• WHS Cert IV highly desirable.
• Current Police Check and Working with Children Check (or ability to acquire).

If this sounds like your kind of role and you’re ready to make an impact, we’d love to hear from you. Apply now and be part of something great at Iglu!

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

We’re looking for a leader who cares as much about people as they do about objectives.

If you are someone who leads by example and enjoys being part of a vibrant team, then this is an exciting opportunity for you. Overseeing an Iglu property means you’ll be involved in welcoming residents to their new home, managing budgets and day-to-day operations, planning and running events to enhance the community experience, and everything in between.

Iglu Melbourne City is our largest purpose-built student accommodation property in Victoria. You’ll play a key role in delivering exceptional resident experiences while leading a dedicated team in a dynamic, supportive environment.

Key tasks and responsibilities consist of, but are not limited to, the following:

• Fostering a safe, inclusive, and engaging living environment through strong operational management and innovative community programs.
• Lead, support, and inspire a team to deliver exceptional, personalised customer service while cultivating a positive workplace culture.
• Overseeing the property’s commercial performance including sales, budgets, business planning, and monthly reporting.
• Develop and maintain strong relationships with university and accommodation partners to support local demand and maintain occupancy outcomes.
• Manage resident matters confidently and fairly, including any matters relating to under 18 residents.

Do you have what it takes?

To be successful in this role, you will have the following skills and attributes:

Relevant degree and/or five years relevant experience

• Experience leading and managing a team
• Dedication to providing an exceptional customer experience
• Proven sales experience
• Ability to deal with and navigate challenging situations
• Engaging communication skills
• Strong business acumen and demonstrated financial skills
• Experience with StarRez (desirable) or similar customer management system
• Flexibility and readiness to respond to business needs, which may include working outside of standard business hours on occasion

What’s in it for you?

• Inclusion in a diverse, supportive, and team-focused environment
• Exposure to a unique and fast-growing sector
• Development of business skills, including sales, marketing and business improvement
• Recognition of excellent outcomes and celebrating wins as a team

If this sounds like your kind of role and you’re excited to bring your experience and energy to Iglu, we’d love to hear from you. Apply now!