Current Career Opportunities

What you will do:

• Triage, investigate, and resolve Level 1 & 2 IT application support incidents and service requests, escalating complex issues where appropriate and maintaining accurate records within the ITSM ticketing system.
• Design, develop, and deploy application reports and dashboards utilising SQL and other database query languages, ensuring data accuracy and performance optimisation.
• Administer, configure, and enhance application frameworks and platforms to align with business requirements and system architecture standards.
• Analyse existing business workflows and lead the implementation of standardised process improvements, leveraging automation and system integration where applicable.
• Work in collaboration with the Operations team to design, develop and deliver system improvements/changes.
• Manage and prioritise a structured pipeline of application changes, including change requests, release scheduling, and stakeholder communications through a formal change management process.
• Monitor emerging technology trends, software vendor roadmaps, and industry-specific innovations within the hospitality and property sector, assessing their applicability to Iglu’s technology ecosystem.
• Develop, execute, and maintain structured test plans including functional, regression, and user acceptance testing (UAT) to ensure quality-controlled application releases.
• Develop technical training materials and facilitate knowledge transfer sessions with key stakeholders to drive system adoption, user proficiency, and operational efficiency.

What you will need:

• Strong proficiency in application design, data modelling, and analytics, with hands-on experience in SQL or equivalent database query languages and reporting tools.
• Proven hands-on experience with the Microsoft Power Platform, including Power Automate for workflow automation, and Power BI for data visualisation and reporting.
• Strong understanding of system integration principles, APIs, and middleware concepts, with experience in connecting third-party platforms and internal systems.
• Solid experience planning and delivering software changes within structured release and change management frameworks, ensuring minimal operational disruption.
• Experience within the property, student accommodation, hospitality, or facilities management sector, with an understanding of industry-specific platforms and operational workflows.
• Excellent stakeholder engagement and communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences.
• A proactive approach to continuous improvement, with a strong focus on delivering scalable, high-quality technology solutions that support business growth objectives

What’s in it for you?

• Join an industry leader in Student Accommodation
• Opportunity to be a part of business-transforming projects
• Exposure to a wide range of business experiences
• Collaborate with an energetic, dynamic and close-knit team
• Recognition for your hard work and outstanding efforts

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

We’re looking for a hands-on Facilities Manager to join our Flagstaff Gardens team. This role ensures our buildings reflect Iglu’s signature blend of cool design and warm hospitality. You’ll be responsible for maintaining the property in top condition, managing contractors, and ensuring our residents have an exceptional living experience.

Key responsibilities

• Performing day-to-day maintenance, repairs, and minor handyman work.
• Overseeing all preventative and planned maintenance.
• Managing compliance across essential services and building operations.
• Ensuring budget performance and value-for-money procurement.
• Supervising contractors and maintaining service standards.
• Leading safe work practices aligned with Iglu’s WHS standards.
• Supporting the General Manager and contributing to the resident experience.
• Conducting and preparing regular property inspections, audits, reports and assessments.

Qualifications and experience

• Experience in facilities maintenance, building services, or a similar field
• Strong practical skills in areas such as carpentry, plumbing, mechanical repairs, painting, or general maintenance
• High level of interpersonal skills, especially in relating to young people from diverse backgrounds.
• Ability to conduct minor repairs (carpentry, plumbing, mechanical repairs, painting, etc.).
• Demonstrated initiative in problem-solving and openness to new ideas.
• Excellent written and verbal communication skills.
• Good working knowledge of Work Health & Safety legislation and practices.
• Commercial understanding of tendering and service levels from external contractors.
• Trade qualification in Mechanical, Electrical, Plumbing, Carpentry (or similar) is desired.
• WHS Cert IV highly desirable.
• Current Police Check and Working with Children Check (or ability to acquire).

If this sounds like your kind of role and you’re ready to make an impact, we’d love to hear from you. Apply now and be part of something great at Iglu!

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

We’re looking for a leader who cares as much about people as they do about objectives.

If you are someone who leads by example and enjoys being part of a vibrant team, then this is an exciting opportunity for you. Overseeing an Iglu property means you’ll be involved in welcoming residents to their new home, managing budgets and day-to-day operations, planning and running events to enhance the community experience, and everything in between.

Iglu Melbourne City is our largest purpose-built student accommodation property in Victoria. You’ll play a key role in delivering exceptional resident experiences while leading a dedicated team in a dynamic, supportive environment.

Key tasks and responsibilities consist of, but are not limited to, the following:

• Fostering a safe, inclusive, and engaging living environment through strong operational management and innovative community programs.
• Lead, support, and inspire a team to deliver exceptional, personalised customer service while cultivating a positive workplace culture.
• Overseeing the property’s commercial performance including sales, budgets, business planning, and monthly reporting.
• Develop and maintain strong relationships with university and accommodation partners to support local demand and maintain occupancy outcomes.
• Manage resident matters confidently and fairly, including any matters relating to under 18 residents.

Do you have what it takes?

To be successful in this role, you will have the following skills and attributes:

Relevant degree and/or five years relevant experience

• Experience leading and managing a team
• Dedication to providing an exceptional customer experience
• Proven sales experience
• Ability to deal with and navigate challenging situations
• Engaging communication skills
• Strong business acumen and demonstrated financial skills
• Experience with StarRez (desirable) or similar customer management system
• Flexibility and readiness to respond to business needs, which may include working outside of standard business hours on occasion

What’s in it for you?

• Inclusion in a diverse, supportive, and team-focused environment
• Exposure to a unique and fast-growing sector
• Development of business skills, including sales, marketing and business improvement
• Recognition of excellent outcomes and celebrating wins as a team

If this sounds like your kind of role and you’re excited to bring your experience and energy to Iglu, we’d love to hear from you. Apply now!