Current Career Opportunities

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

Innovative and dynamic, no two days at Iglu are ever the same. As part of the Customer Service team, you’ll enjoy a culture that’s vibrant, fun and collaborative. We encourage personal and professional development in a welcoming and supportive atmosphere.

Our Customer Service Coordinators: 

• Thrive on delivering best-in-class customer service
• Crush day-to-day administrative tasks
• Contribute creative ideas to enhance the resident experience
• Communicate clearly and have fun in a supportive team environment
• Engage with our future residents and assist them with reservations
• Help residents with their arrival and departure
• Get involved in broader aspects of property operations, such as Facilities, Sales and Finance

Do you have what it takes?

To be successful, you will have the following skills and attributes:

• Strong customer focus and a passion for people
• Commitment to work as part of a team and individually
• Effective time management and organisational skills
• A ‘can do’ approach to the work
• Availability across a 7-day roster (no night shifts required!)
• A background in hospitality or hotels is desirable but not a necessity

What’s in it for you?

• Inclusion in a diverse, multi-cultural and fun team environment
• Exposure to the Purpose-Built Student Accommodation sector
• Development of business skills including sales, marketing and operations
• Recognition of great outcomes, celebrating the wins as a team
• Opportunity to step-up your game and be provided with future opportunities

If this sounds like your kind of role and you’re excited to bring your experience and energy to Iglu, we’d love to hear from you. Apply now!

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

Innovative and dynamic, no two days at Iglu are ever the same. As part of the Customer Service team, you’ll enjoy a culture that’s vibrant, fun and collaborative. We encourage personal and professional development in a welcoming and supportive atmosphere.

Our Customer Service Coordinators:

• Thrive on delivering best-in-class customer service
• Crush day-to-day administrative tasks
• Contribute creative ideas to enhance the resident experience
• Communicate clearly and have fun in a supportive team environment
• Engage with our future residents and assist them with reservations
• Help residents with their arrival and departure
• Get involved in broader aspects of property operations, such as Facilities, Sales and Finance

Do you have what it takes?

To be successful, you will have the following skills and attributes:

• Fluency in Mandarin (preferred)
• Strong customer focus and a passion for people
• Commitment to work as part of a team and individually
• Effective time management and organisational skills
• A ‘can do’ approach to the work
• Availability across a 7-day roster (no night shifts required!)
• A background in hospitality or hotels is desirable but not a necessity

What’s in it for you?

• Inclusion in a diverse, multi-cultural and fun team environment
• Exposure to the Purpose-Built Student Accommodation sector
• Development of business skills including sales, marketing and operations
• Recognition of great outcomes, celebrating the wins as a team
• Opportunity to step-up your game and be provided with future opportunities

If this sounds like your kind of role and you’re excited to bring your experience and energy to Iglu, we’d love to hear from you. Apply now!

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

As the Assistant General Manager of our Kelvin Grove property, you will oversee and support the day-to-day operations of the property, ensuring a welcoming, well-run and student-focused environment. You will lead customer service, sales and occupancy performance, and front and back-office administration, while recruiting, training and guiding a team of Resident Leaders to deliver a vibrant Resident Community Program that supports residents’ wellbeing and academic success.

Key tasks and responsibilities consist of, but are not limited to, the following:

• Manage applications, offers, bookings and room allocations
• Ensure leasing compliance and accurate RTA documentation
• Maintain reservation system accuracy
• Monitor student accounts, rent collection and arrears
• Support sales and occupancy targets
• Maintain university and stakeholder relationships
• Recruit, train and lead Resident Leaders
• Oversee delivery of the Resident Community Program
• Uphold a customer-first service culture

Do you have what it takes?

To be successful you will have the following skills and attributes:

• Proven ability to contribute positively within a team environment
• Strong attention to detail and organisational skills
• Commitment to delivering consistently high levels of customer service
• Ability to work autonomously and manage time and priorities effectively
• Excellent written and verbal communication skills
• Confidence working with individuals from diverse cultural backgrounds
• Flexibility to support business needs, including occasional after-hours work and attendance at resident events

What’s in it for you?

• Inclusion in a diverse, supportive, and team-focused environment
• Exposure to a unique and fast-growing sector
• Development of business skills, including sales, marketing and business improvement
• Recognition of excellent outcomes and celebrating wins as a team

Think you can demonstrate these talents? Then this could be the role for you. Get in touch!

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

We’re looking for a leader who cares as much about people as they do about objectives.

If you are someone who leads by example and enjoys being part of a vibrant team, then this is an exciting opportunity for you. Overseeing an Iglu property means you’ll be involved in welcoming residents to their new home, managing budgets and day-to-day operations, planning and running events to enhance the community experience, and everything in between.

Iglu Melbourne City is our largest purpose-built student accommodation property in Victoria. You’ll play a key role in delivering exceptional resident experiences while leading a dedicated team in a dynamic, supportive environment.

Key tasks and responsibilities consist of, but are not limited to, the following:

• Fostering a safe, inclusive, and engaging living environment through strong operational management and innovative community programs.
• Lead, support, and inspire a team to deliver exceptional, personalised customer service while cultivating a positive workplace culture.
• Overseeing the property’s commercial performance including sales, budgets, business planning, and monthly reporting.
• Develop and maintain strong relationships with university and accommodation partners to support local demand and maintain occupancy outcomes.
• Manage resident matters confidently and fairly, including any matters relating to under 18 residents.

Do you have what it takes?

To be successful in this role, you will have the following skills and attributes:

Relevant degree and/or five years relevant experience

• Experience leading and managing a team
• Dedication to providing an exceptional customer experience
• Proven sales experience
• Ability to deal with and navigate challenging situations
• Engaging communication skills
• Strong business acumen and demonstrated financial skills
• Experience with StarRez (desirable) or similar customer management system
• Flexibility and readiness to respond to business needs, which may include working outside of standard business hours on occasion

What’s in it for you?

• Inclusion in a diverse, supportive, and team-focused environment
• Exposure to a unique and fast-growing sector
• Development of business skills, including sales, marketing and business improvement
• Recognition of excellent outcomes and celebrating wins as a team

If this sounds like your kind of role and you’re excited to bring your experience and energy to Iglu, we’d love to hear from you. Apply now!

Who are we?

As one of Australia’s leading developers and operators of student accommodation, with properties in Sydney, Brisbane and Melbourne, our aim is to not only make Iglu a cool place to live, but a cool place to work. Cool design and warm hospitality are at the core of everything we do.

Iglu is an innovative and dynamic business where no two days are ever the same. The culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

About the role

We’re looking for a practical, hands-on Assistant Facilities Manager to support the day-to-day operations across our Sydney properties. You will have a key role in maintaining the safety, functionality, and overall condition of the properties and ensuring our residents have the best experience possible once they move in. You’ll carry out hands-on maintenance and repairs, respond to resident and staff requests, and proactively support the smooth daily operation of our facilities. This is a practical, on-the-ground role requiring a keen eye for detail, strong communication skills, and a genuine commitment to delivering high standards across all areas of property maintenance.

Key responsibilities

• Perform day to day general maintenance, repairs and minor handyman work to keep the property in excellent condition.
• Respond promptly and professionally to maintenance requests and issues raised by residents and team members.
• Proactively identify and resolve maintenance related issues to support a high quality living environment.
• Supervise contractors when required, while also completing tasks that fall within general building maintenance.
• Maintain safe work practices in line with Health and Safety (H&S) legislation and company policies.
• Keep accurate records and communicate efficiently with relevant stakeholders on the status of repairs and property needs.

What you’ll bring

• Trade experience or demonstrated practical capability in mechanical, electrical, carpentry, plumbing, or general building maintenance. Hands-on problem-solving skills with a practical, solutions focused mindset.
• Current Police Check and Working With Children Check (or the ability to obtain)
• Effective time management and multitasking skills with a focus on quality and detail.
• Strong written and verbal communication skills for logging maintenance activities and liaising with stakeholders.
• Strong interpersonal and customer service skills, especially in communicating respectfully with residents.
• Working knowledge of H&S legislation, safe work practices and a willingness to expand and apply this knowledge.
• A relevant trade certification or qualification is desired but not required.

What’s in it for you

• Full-time, salaried position with consistent weekday hours.
• Learn on the job and build your skills across general maintenance, safety, and facilities support.
• Be part of a friendly, practical team that takes pride in maintaining great living spaces.
• Work in modern, high-quality, architecturally designed properties.
• Join a vibrant, inclusive team where collaboration and continuous improvement are at the heart of everything we do.

If this sounds like your kind of role and you’re ready to make an impact, we’d love to hear from you. Apply now and be part of something great at Iglu!