Current Career Opportunities

Iglu is not only a cool place to live, it’s a cool place to work.

As one of Australia’s leading developers and operators of student accommodation, with properties in Sydney, Brisbane and Melbourne, our aim is to not only make Iglu a cool place to live, but a cool place to work. Cool design and warm hospitality are at the core of everything we do.

Iglu is an innovative and dynamic business where no two days are ever the same. The culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

Come back here to check out the latest career opportunities available at Iglu, or join us on LinkedIn to subscribe to future job alerts.

IT Applications Support Analyst | Sydney, NSW

As one of Australia’s leading student accommodation providers with properties in Sydney, Brisbane and Melbourne, Iglu offers off-campus living in hotel-style facilities for a diverse student community. Cool design and warm hospitality are at the core of everything we do.

Iglu is an innovative and dynamic business where no two days are ever the same. The culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere. In a nutshell, Iglu is not only a cool place to live, it’s a cool place to work.

We’re looking for an IT Applications Support Analyst to join our growing Technology team. Reporting to the Application Architects, you will design technical solutions using Iglu’s processes and systems in close consultation with our Operations team. This is a critical role, ensuring Iglu and the Technology team are well prepared and supported through the company’s significant growth phase, with a number of development projects in the pipeline.

What you will do:
- Triage, investigate, and resolve Level 1 & 2 IT application support incidents and service requests, escalating complex issues where appropriate and maintaining accurate records within the ITSM ticketing system.
- Design, develop, and deploy application reports and dashboards utilising SQL and other database query languages, ensuring data accuracy and performance optimisation.
- Administer, configure, and enhance application frameworks and platforms to align with business requirements and system architecture standards.
- Analyse existing business workflows and lead the implementation of standardised process improvements, leveraging automation and system integration where applicable.
- Work in collaboration with the Operations team to design, develop and deliver system improvements/changes.
- Manage and prioritise a structured pipeline of application changes, including change requests, release scheduling, and stakeholder communications through a formal change management process.
- Monitor emerging technology trends, software vendor roadmaps, and industry-specific innovations within the hospitality and property sector, assessing their applicability to Iglu’s technology ecosystem.
- Develop, execute, and maintain structured test plans including functional, regression, and user acceptance testing (UAT) to ensure quality-controlled application releases.
- Develop technical training materials and facilitate knowledge transfer sessions with key stakeholders to drive system adoption, user proficiency, and operational efficiency.
What you will need:
- Strong proficiency in application design, data modelling, and analytics, with hands-on experience in SQL or equivalent database query languages and reporting tools.
- Proven hands-on experience with the Microsoft Power Platform, including Power Automate for workflow automation, and Power BI for data visualisation and reporting.
- Strong understanding of system integration principles, APIs, and middleware concepts, with experience in connecting third-party platforms and internal systems.
- Solid experience planning and delivering software changes within structured release and change management frameworks, ensuring minimal operational disruption.
- Experience within the property, student accommodation, hospitality, or facilities management sector, with an understanding of industry-specific platforms and operational workflows.
- Excellent stakeholder engagement and communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences.
- A proactive approach to continuous improvement, with a strong focus on delivering scalable, high-quality technology solutions that support business growth objectives
What’s in it for you?
- Join an industry leader in Student Accommodation
- Opportunity to be a part of business-transforming projects
- Exposure to a wide range of business experiences
- Collaborate with an energetic, dynamic and close-knit team
- Recognition for your hard work and outstanding efforts
Contact People Team

What is a Customer Service Coordinator?

Are you looking for a career where you can help a new generation of students live their best lives? Perhaps you’ve been working in hospitality or retail and are ready to make a move, or you’re a graduating student looking for a full time opportunity.

We’re always on the lookout for talented and passionate people with strong communication and organisational skills to join our team.

Our Customer Service Coordinator roles provide a great opportunity to step-up your game and be provided with future career opportunities – all in a diverse, multi-cultural, fun and team focused environment.

Learn more

Want to know more about working at Iglu?

Check out our Careers page to learn more about working at Iglu. If you have any questions, please reach out to our team and we will respond as soon as possible.

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