Customer Service Coordinators
Are you looking for a career where you can unleash your creative ideas for engaging with people and help a new
generation of students live their best lives?
As a market leader in the Australian student accommodation sector, our properties in Sydney, Brisbane and Melbourne all provide five-star hotel-style facilities for a diverse resident community. Cool design and warm hospitality are at the core of everything we do.
Innovative and dynamic, no two days at Iglu are ever the same
The culture is vibrant, fun and collaborative, with a key focus on customer service. We encourage personal and professional development in a welcoming and supportive atmosphere.
Iglu is not only a cool place to live, it’s a cool place to work.
As a customer-first organisation, we are on the lookout for talented and passionate people with strong communication and organisational skills to join our team. Ultimately, the role of everyone at Iglu is to encourage:
- New students to want to live at Iglu
- Existing residents to want to stay and tell their friends to live at Iglu
At Iglu, we put students first, always, and we need people who speak their language.
Our Customer Service Coordinators:
- Thrive on delivering best-in-class customer service
- Crush day to day administrative tasks
- Get creative and contribute ideas that enhance the resident experience
- Communicate clearly and have fun in a supportive team environment
- Engage with our future residents and assist them with reservations
- Help residents with their arrival and departure
- Get involved in broader aspects of property operations, such as Facilities, Sales and Finance
Do you have what it takes?
To be successful you will have the following skills and attributes:
- Strong customer focus and a passion for people
- Commitment to work as part of a team and individually
- Effective time management and organisational skills
- A ‘can do’ approach to the work
- Availability across a 7-day roster (no night shifts required!)
- A service-related background in hospitality or hotels is desirable but not a necessity
What’s in it for you?
- Inclusion in a diverse, multi-cultural, fun and team environment
- Exposure to the Purpose-Built Student Accommodation sector
- Development of business skills including sales, marketing and operations
- Recognition of great outcomes celebrating the wins as a team
- Opportunity to step-up your game and be provided with future opportunities
Sound like your idea of fun and think you can demonstrate these talents?
Drop us an email with your CV along with details of the location you are interested in!