Current Career Opportunities

Are you looking for a career where you can unleash your creativity to engage with and help a new generation of students live their best lives? As a market leader in the Australian student accommodation sector, our properties in Sydney, Brisbane and Melbourne all provide five-star hotel-style facilities for a diverse resident community. Cool design and warm hospitality are at the core of everything we do.

Innovative and dynamic, no two days at Iglu are ever the same. The culture is vibrant, fun and collaborative, with a key focus on customer service. We encourage personal and professional development in a welcoming and supportive atmosphere.

Due to multiple internal promotions and significant growth within the business, we are looking for a Customer Service Coordinator to join the team at our Central Park property.

Our Front Desk Receptionists:

• Thrive on delivering best-in-class customer service
• Crush day-to-day administrative tasks
• Contribute creative ideas to enhance the resident experience
• Communicate clearly and have fun in a supportive team environment
• Engage with our future residents and assist them with reservations
• Help residents with their arrival and departure
• Get involved in broader aspects of property operations, such as Facilities, Sales and Finance

Do you have what it takes?

To be successful you will have the following skills and attributes:

• Strong customer focus and a passion for people
• Commitment to work as part of a team and individually
• Effective time management and organisational skills
• A ‘can do’ approach to the work
• Availability across a 7-day roster (no night shifts required!)
• A background in retail, hospitality or hotels is desirable but not a necessity

What’s in it for you?

• Inclusion in a diverse, multi-cultural and fun team environment
• Exposure to the Purpose-Built Student Accommodation sector
• Development of business skills including sales, marketing and operations
• Recognition of great outcomes, celebrating the wins as a team
• Opportunity to step-up your game and be provided with future opportunities

Think you can demonstrate these talents? Then this could be the role for you. Get in touch!

As one of Australia’s leading student accommodation providers, with properties in Sydney, Brisbane and Melbourne, Iglu combines off-campus living with five-star hotel-style facilities for a diverse resident community. Cool design and warm hospitality are at the core of everything we do.

Innovative and dynamic, no two days at Iglu are ever the same. The culture is vibrant, fun and collaborative, with a key focus on customer service. We encourage personal and professional development in a welcoming and supportive atmosphere.

About the role

As Facilities Manager of our South Yarra property, you will be key to ensuring the property always reflects our promise of cool design, and our residents have the best experience possible once they move in. You will be responsible for the delivery of a first-class maintenance and repairs program while championing Work Health and Safety policies, services, training and advice.

Job tasks and responsibilities

• Develop and implement property specific Annual Maintenance Plans.
• Induction of external contractors and active management of their work.
• Ensure all residents’ maintenance requests are actioned promptly and courteously.
• Provide day-to-day supervision and leadership to small in-house maintenance team.
• Keeping and monitoring inventory of spare parts and equipment.
• Ensuring Work Health & Safety policies and procedures are met and maintained across the properties.
• Deliver on all compliance and statutory requirements, including regular property audits.
• Ensure all residents’ maintenance requests are actioned promptly and courteously.
• Ensuring Work Health & Safety policies and procedures are met and maintained across the properties.
• Attend to initial building defects and carry out the necessary repairs as required.
• Attend to typical handyman tasks like carpentry and cabinetry repairs, patching and painting repairs, landscaping tasks, whitegoods fault inspections and repairs, and various other tasks as the role and asset requires.
• Carry out daily checks of all base building plant operations to ensure the systems are running efficiently and generally in accordance with the intent of the asset’s O&M manuals.
• Ensure all areas of the property are presentable including where repairs are carried out, the area is tidied up and/ or made good at the completion of works.
• Build and maintain positive resident rapport and working collaboratively with the team and other stakeholders.
• Deliver on all compliance and statutory requirements, including regular property audits

Skills and experience

• Minimum 3 years of experience as a Facilities Manager.
• Demonstrated contractor management skills.
• Experience in managing Building Compliance requirements.
• Ability to conduct minor repairs to the properties (carpentry, plumbing, mechanical repairs, painting etc.).
• Strong working knowledge of Work, Health & Safety legislation and practice
• Strong Technical and/or Trade background highly desirable.
• Experience in BMS operation desirable

Think you can demonstrate these talents? Then this could be the role for you. Get in touch!

As one of Australia’s leading student accommodation providers, with properties in Sydney, Brisbane and Melbourne, Iglu combines off-campus living with five-star hotel-style facilities for a diverse resident community. Cool design and warm hospitality are at the core of everything we do.

Innovative and dynamic, no two days at Iglu are ever the same. The culture is vibrant, fun and collaborative, with a key focus on customer service. We encourage personal and professional development in a welcoming and supportive atmosphere.

About the role

Our buildings are the first things our residents see. As Assistant Facilities Manager, you will have a key role in ensuring they always reflect our promise of cool design, and our residents have the best experience possible once they move in. You will be responsible for the day-to-day delivery of a first-class hands-on maintenance and repairs program including:

• Provide day to day hands-on maintenance to ensure quality maintenance is completed in a timely manner
• Keeping and monitoring inventory of spare parts and commonly required equipment
• Carrying out regular facilities inspections
• Ensuring scheduled maintenance is carried out to a high standard
• Induction of external contractors and management of their work
• Ensuring all residents’ maintenance requests are actioned promptly and courteously
• Providing WHS services

Do you have what it takes?

To be successful you will have the following skills and attributes:

• Minimum 2 years’ experience in a hands-on maintenance role
• A trade will be highly regarded
• Professional interpersonal and communication skills
• A passion for delivering exceptional, pro-active customer service
• Strong team player with the ability to work autonomously and at times unsupervised
• Exceptional organisational skills with the ability to manage multiple tasks

What’s in it for you?

• Inclusion in a diverse, multi-cultural, fun and team focused environment
• Exposure to the Purpose-Built Student Accommodation sector
• Recognition of great outcomes celebrating the wins as a team
• Opportunity to step-up your game and be provided with future opportunities

Think you can demonstrate these talents? Then this could be the role for you. Get in touch!