Current Career Opportunities

What you will do:

• Triage, investigate, and resolve Level 1 & 2 IT application support incidents and service requests, escalating complex issues where appropriate and maintaining accurate records within the ITSM ticketing system.
• Design, develop, and deploy application reports and dashboards utilising SQL and other database query languages, ensuring data accuracy and performance optimisation.
• Administer, configure, and enhance application frameworks and platforms to align with business requirements and system architecture standards.
• Analyse existing business workflows and lead the implementation of standardised process improvements, leveraging automation and system integration where applicable.
• Work in collaboration with the Operations team to design, develop and deliver system improvements/changes.
• Manage and prioritise a structured pipeline of application changes, including change requests, release scheduling, and stakeholder communications through a formal change management process.
• Monitor emerging technology trends, software vendor roadmaps, and industry-specific innovations within the hospitality and property sector, assessing their applicability to Iglu’s technology ecosystem.
• Develop, execute, and maintain structured test plans including functional, regression, and user acceptance testing (UAT) to ensure quality-controlled application releases.
• Develop technical training materials and facilitate knowledge transfer sessions with key stakeholders to drive system adoption, user proficiency, and operational efficiency.

What you will need:

• Strong proficiency in application design, data modelling, and analytics, with hands-on experience in SQL or equivalent database query languages and reporting tools.
• Proven hands-on experience with the Microsoft Power Platform, including Power Automate for workflow automation, and Power BI for data visualisation and reporting.
• Strong understanding of system integration principles, APIs, and middleware concepts, with experience in connecting third-party platforms and internal systems.
• Solid experience planning and delivering software changes within structured release and change management frameworks, ensuring minimal operational disruption.
• Experience within the property, student accommodation, hospitality, or facilities management sector, with an understanding of industry-specific platforms and operational workflows.
• Excellent stakeholder engagement and communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences.
• A proactive approach to continuous improvement, with a strong focus on delivering scalable, high-quality technology solutions that support business growth objectives

What’s in it for you?

• Join an industry leader in Student Accommodation
• Opportunity to be a part of business-transforming projects
• Exposure to a wide range of business experiences
• Collaborate with an energetic, dynamic and close-knit team
• Recognition for your hard work and outstanding efforts

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

Innovative and dynamic, no two days at Iglu are ever the same. As part of the Melbourne Customer Service team, you’ll enjoy a culture that’s vibrant, fun and collaborative. We encourage personal and professional development in a welcoming and supportive atmosphere.

Our Customer Service Coordinators: 

• Thrive on delivering best-in-class customer service
• Crush day-to-day administrative tasks
• Contribute creative ideas to enhance the resident experience
• Communicate clearly and have fun in a supportive team environment
• Engage with our future residents and assist them with reservations
• Help residents with their arrival and departure
• Get involved in broader aspects of property operations, such as Facilities, Sales and Finance

Do you have what it takes?

To be successful, you will have the following skills and attributes:

• Strong customer focus and a passion for people
• Commitment to work as part of a team and individually
• Effective time management and organisational skills
• A ‘can do’ approach to the work
• Availability across a 7-day roster (no night shifts required!)
• A background in hospitality or hotels is desirable but not a necessity

What’s in it for you?

• Inclusion in a diverse, multi-cultural and fun team environment
• Exposure to the Purpose-Built Student Accommodation sector
• Development of business skills including sales, marketing and operations
• Recognition of great outcomes, celebrating the wins as a team
• Opportunity to step-up your game and be provided with future opportunities

If this sounds like your kind of role and you’re excited to bring your experience and energy to Iglu, we’d love to hear from you. Apply now!