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Iglu’s response to COVID-19

Taking proactive measures

We are continuously refining our COVID-19 response to safeguard the health and safety of our team and their families, our residents, our partners and the community. In addition to our detailed COVID Safe plans, these ongoing measures are reviewed regularly and in line with the Government regulations and public health orders.

HEALTH & WELLBEING

FOR OUR IGLU RESIDENTS
  • We are promoting ongoing awareness through resident communications (posters, flyers, social media posts) and by encouraging residents to minimise non-essential ‘face-to-face’ time with our front desk teams (e.g. making payments online, asking simple questions via email or phone).
  • Hand washing and sanitising options are available throughout all properties.
  • We have increased the frequency of cleaning of all building common areas and bathrooms, using cleaning products with commercial strength disinfectant properties.
  • We have increased hygiene management within our buildings including posters, fact sheets and digital posts on best practice hygiene advice and ways to minimise risk of infection within the buildings.
  • We have provided communication to residents advising them of the steps they should take to minimise their contact with other residents and our team if they feel unwell with COVID-19 symptoms.
  • We have implemented processes for our front desk teams to respond to, and assist, residents who present with COVID-19 symptoms.
  • We have prepared Personal Protective Equipment Kits (PPE) with a mask and gloves for any residents or team members who require them.
  • Our property teams have access to a comprehensive COVID-19 resources hub which is updated regularly as new information comes to hand.
  • We conduct regular resident wellbeing checks to ensure they have the support they need to manage in the current environment.
  • We are managing the following in line with the public health orders (PHOs) for the relevant state for:
    • the maximum number of people allowed in our communal spaces
    • in-person events – these are run in line with limits defined by the public health orders for each state
    • in-house gym – where they remain open, we have limits on numbers and residents must register their use of the gym
    • face masks – our teams and residents adapt as required by PHOs.
  • All visitors to our properties, including cleaners and facilities contractors, are required to sign-in.
    • In Sydney, this is done using the Service NSW QR Code Check-in System and includes our property team members.
  • We have dedicated “self-isolation” rooms at each Iglu property for any residents who are required to self-isolate for any number of reasons, including being close or casual case contacts, returning from designated hotspot or in the event that there is COVID-19 case at any of our Iglu properties.
  • We have comprehensive “self-isolation” guidelines for residents deemed to be close or casual contact of a COVID-19 positive person who are required to isolate in an Iglu property.

FOR OUR IGLU TEAM

In addition to the above:
  • We have provided a detailed COVID safe protocol in place to guide the actions of all team members who are unwell and waiting for test results or who have been instructed to self-isolate and get tested as a close contact of a positive COVID-19 person.
  • Our home office team and property teams are all equipped to work from home where needed and where roles allow it.
  • Masks, and other personal protective equipment, are available for any team members requiring them.
  • We are supporting our team members who need to look after a family member who is unwell or to look after children affected by school closures.
  • We have an Employee Assistance Program (EAP) counselling service available to all staff and immediate family members to help manage any anxiety or concerns.
  • Our Head of Operations and WHS Manager are our dedicated contact points for managing all internal concerns or queries about COVID-19.
  • We are working closely with state-based student bodies and other student accommodation providers to ensure there is a consistent response from the industry.

We continually review and adapt these measures in line with Government policy and best practice. We will work with everyone in our Iglu community to ensure we have the best measures in place to support their health, safety and wellbeing.

Updated: July 2021

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