Terms and Conditions

  1. The content of the pages within this website including, but not limited to any information, photographs, illustrations, graphics and logos are protected by copyright and are owned and trademarked, or licensed, to Iglu Pty Limited.
  2. Duplication and unauthorised use of any of content from this website is prohibited, unless prior written permission has been received from Iglu Pty Limited. Any attempts to modify, remove, or damage any material or content within this website, including any attempt to hack into the website may result in legal action.
  3. The content of the pages within this website is provided for your use and general information only. Iglu Pty Limited reserves the right to change any pages and information at any time without notice. It is not the responsibility of Iglu to ensure that any product details, images or information available within this website meet your specific requirements.
  4. The contents of this webpage may include or reference links to other websites, and are provided to deliver you further information. The inclusions of any links, or reference to another company within this website does not signify that Iglu recommends the website(s). We have no responsibility for the content included or mentioned on the linked website(s).
  5. By using this website, you agree to and acknowledge that all contents of the website has been provided to assist you. While we take reasonable steps to ensure that information on the website is accurate, we cannot guarantee that it is. Except for any information forming the basis of a transaction, Iglu excludes liability for inaccuracies or errors.
  6. Should you wish to confirm details of any of the information contained within this website, we recommend contacting Iglu for clarification.

Please also see Iglu’s:

  • Please visit our Cancellations & Refunds Policy.

  • Please visit our Privacy Policy.

  • At Iglu, data security is of paramount importance to us. Iglu takes payment security and resident trust seriously. and we take great care to protect your payment details and personal information. Our payment security system encrypts your payment details, such as credit card number, bank account number, email address and other details that form part of the transaction. This information is encrypted using industry standard encryption during transmission with the appropriate payment gateway processor.

  • The information contained in this website is for general information provision purposes only. While we endeavour to keep the information on the website up to date and correct, we cannot guarantee the completeness, accuracy, reliability, suitability or availability of the information, products, services, or related graphics contained within the website for any purpose. Except for any information which describes the details of a booking you make, any reliance you place on such information is therefore strictly at your own risk.

    To the extent permitted by law, and without affecting any rights you have under the consumer guarantees in the Australian Consumer Law, Iglu will not be liable for any loss or damage you incur or suffer arising from your usage of the website including without limitation, any indirect or consequential loss or damage.

    While Iglu takes reasonable steps to maintain the security of the website, Iglu Pty Limited cannot ensure that any interaction you make with, or any files you download from this site will be free from viruses or contamination including any features that may prove destructive.

    Through this website you are able to link to other websites which are not under the control of Iglu Pty Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or imply our endorsement of the views expressed by them.

    Every effort is made to keep the website up and running smoothly. However, Iglu Pty Limited ‘Iglu Student Accommodation’ takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

    1. This section applies in addition to the general Terms and Conditions and Disclaimers above.
    2. This website features a digital assistant named Scout, which uses artificial intelligence (AI) functionality to answer your questions about Iglu’s student accommodation services.
    3. While Iglu takes reasonable steps to ensure that the material used by our digital assistant to generate responses is accurate and up to date, given the nature of AI functionality, Iglu cannot guarantee the responses generated by the digital assistant will be accurate, complete or reliable. Responses that appear accurate may still contain material inaccuracies.
    4. Please take steps to verify the accuracy of information provided by the digital assistant before making any decisions based on it. You can also make contact by phone or email by visiting www.iglu.com.au/contact if you want to verify any information.
    5. Our digital assistant can only answer questions about Iglu’s student accommodation services. If you require other assistance, please reach out to other services that may be available to you. The digital assistant cannot provide legal, financial, medical or other professional advice.
    6. Please do not provide the digital assistant with any personal, confidential or other information that you do not have permission to share with us.
    7. Please be respectful while using the digital assistant.
    8. Iglu will keep a record of your chat and any feedback that you provide and will use this information to improve Iglu’s services and the digital assistant’s capabilities.
    9. In order to use the digital assistant you must provide your name and email address. Please visit our Privacy Policy to see how we handle your personal information.

Iglu Pty Ltd. Level 10, 32 York Street, Sydney NSW 2000, Australia

Last reviewed: 4 August 2025

site by