Under 18 International Student FAQs

If you or your family have relatives or friends residing in the same city as your place of study and are over the age of 21, they may be appointed as your Guardian.

If this is not the case, the University / College will appoint a guardian to care for you whilst you are studying in Australia.

Your nominated guardian must follow the requirements stipulated by your University/College provider. This typically covers health, safety, curfew management and is conducted with regular in person meetings. In the event that an incident was to occur, there is a requirement for such to be escalated and this is done in partnership with your U18 Coordinator at Iglu, the University and your nominated guardian.

For any health, safety and education related incidents your guardian will be informed. This may be by the student directly, an Iglu appointed representative or the University / College.

Your first point of call is the Under 18’s Coordinator, but you have the onsite Resident Leaders, security, on-call management and your guardian also available should you need.

Your University/College will be able to provide your parents with the contact details for your guardian as applicable.

Yes, all of our properties have CCTV cameras installed throughout the building common areas, entry points and hallways, which operate 24 hours a day. Our properties also operate on an electronic swipe card system, with four levels of entry-control programming – including building, floor, apartment and bedroom*. Entrance to the property outside of office hours is only permitted to those with an authorised room key.

All of our Iglu properties have trained staff onsite and available 24 hours a day, 7 days a week.

* Bedrooms at Iglu Kelvin Grove use standard locks, not swipe card access.

We provide a Cool Start breakfast on weekdays. It’s breakfast-on-the-go style where you can grab a coffee or tea and a bite to eat with a range of options such as fruit, muffins, croissants and pastries. All apartments have a fully equipped kitchen where you can prepare lunch and dinner.

Given the convenient locations of our properties, we don’t offer airport pick-ups. We recommend you speak to your university for pick-up options and details.

Yes – you will need to bring your own towels, blankets, sheets and pillows. These can be purchased from a retail store once you arrive in Australia or you can purchase a Linen Pack pack from us. The kit contains all the essentials you need to settle into your new home quickly.

Cleaning is primarily the responsibility of you and your housemates. Iglu will provide a vacuum and mop in each apartment. If you would like to discuss paid cleaning services, please speak directly with the team at the front desk.

We don’t offer parking at Iglu as all properties are located within easy reach of major universities and colleges, public transport, shopping, eating, fitness and entertainment facilities.

Like all other residents living at Iglu, you must abide by the Iglu House Rules throughout your stay with us. Under 18’s will also be required to sign a separate acknowledgement form relating to Under 18 Conditions and Rules.

Students who are Under 17 are required to return to the property by 9pm. Students who are Under 18 are required to return to the property by 10pm.

Iglu does not allow U18 residents to have overnight visitors to stay in your room. We do however welcome family and friends to visit you and utilise the common spaces. All visitors must sign in at reception.

We will receive mail and parcels on your behalf and send you an email or text message to let you know that you that it’s arrived.

We encourage you to use the property common areas including study areas during opening hours. For your health and safety, if you are under the age of 17, you are not permitted to use an Iglu gym.

You are not permitted to have a social gathering or party in your apartment. Any gathering or party must be held in a building common area and you are required to seek prior approval from Iglu management.