Under 18 International Student FAQs

To help you understand how Under 18 International Student bookings work at Iglu, please refer to our comprehensive FAQs below.

PLEASE NOTE: Where used in these FAQS, the term Guardian also refers to Welfare Providers or Caregivers.

  • Prior to arrival, we require you to a holding deposit equal to pay 2 weeks rent and a bond equal to 4 weeks rent. The bond is sent to the relevant state’s Rental Tenancy Bond Authority. At the end of your contract, the bond is then returned to you less any amounts you may owe to Iglu for outstanding rent or damages.

  • We ask that you accept your accommodation offer within 7 days.

  • You are welcome to move in from your contract start date. Please note that lease commencement will only be granted within the:

    • 14 days prior to the course start date specified within the Confirmation of Enrolment at the University of Sydney / Taylors College
    • 7 days prior to the course start date specified within the Confirmation of Enrolment at QUT.
  • To be eligible to stay with us at Iglu, you must be a minimum age of 16 at the time of your booking. Iglu does not accommodate anyone under the age of 16 currently.

  • All of our under 18 residents will be accommodated within a specific nominated U18 apartment. We do not mix under 18’s with over 18 students, nor will genders be mixed within these allocated U18 apartments.

  • All residents will be accommodated in single gender apartments only. Nominated u18 apartments will be allocated to specific floors of the building.

  • At select Iglu properties, we provide a Cool Start breakfast on weekdays. It’s breakfast-on-the-go style where you can grab a coffee or tea and a bite to eat with a range of options such as fruit, muffins, croissants and pastries. All apartments have a fully equipped kitchen where you can prepare lunch and dinner.

  • Iglu will provide a complimentary airport transfer for you from the airport to Iglu. Please ensure you notify Iglu of your flight details at least 7 days prior to check-in.

  • Please contact the Iglu property team via email if your visa situation changes.

  • Please contact the Iglu property team via email if your course commencement date changes.

  • You may use the Iglu address for your visa application. You will be able to find the Iglu address details in your residential tenancy agreement. For more information, please contact the property team.

  • All rooms at Iglu are offered on a 6 or 12-month lease. This means that you can stay at Iglu in the semester break. Before your current contract comes to an end, we will contact you to see if you would like to re-sign to stay with us for another 6 or 12 months.

  • We don’t offer parking at Iglu as all properties are located within easy reach of major universities and colleges, public transport, shopping, eating, fitness and entertainment facilities.

  • If you or your family have relatives or friends residing in the same city as your place of study and are over the age of 21, they may be appointed as your Guardian.

    If this is not the case, the University / College will appoint a guardian to care for you whilst you are studying in Australia.

  • Your nominated guardian must follow the requirements stipulated by your University/College provider. This typically covers health, safety, curfew management and is conducted with regular in person meetings. In the event that an incident was to occur, there is a requirement for such to be escalated and this is done in partnership with your U18 Coordinator at Iglu, the University and your nominated guardian.

  • For any health, safety and education related incidents your guardian will be informed. This may be by the student directly, an Iglu appointed representative or the University / College.

  • Your first point of call is the Under 18’s Coordinator, but you have the onsite Resident Leaders, security, on-call management and your guardian also available should you need.

  • Your University/College will be able to provide your parents with the contact details for your guardian as applicable.

  • Like all other residents living at Iglu, you must abide by the Iglu House Rules throughout your stay with us. Under 18’s will also be required to sign a separate acknowledgement form relating to Under 18 Conditions and Rules.

  • Students who are Under 17 are required to return to the property by 9pm. Students who are Under 18 are required to return to the property by 10pm.

  • Yes, all of our properties have CCTV cameras installed throughout the building common areas, entry points and hallways, which operate 24 hours a day. Our properties also operate on an electronic swipe card system, with four levels of entry-control programming – including building, floor, apartment and bedroom*. Entrance to the property outside of office hours is only permitted to those with an authorised room key.

    All of our Iglu properties have trained staff onsite and available 24 hours a day, 7 days a week.

    * Bedrooms at Iglu Kelvin Grove use standard locks, not swipe card access.

  • Iglu does not allow U18 residents to have overnight visitors to stay in your room. We do however welcome family and friends to visit you and utilise the common spaces. All visitors must sign in at reception.

  • All international students entering Australia must have valid Overseas Student Health Cover for the duration of their study. For more information please contact your representative agent or institution to check your medical insurance requirements.

  • Yes – you will need to bring your own towels, blankets, sheets and pillows. These can be purchased from a retail store once you arrive in Australia or you can purchase a Kit Out My Iglu pack from us. The kit contains all the essentials you need to settle into your new home quickly.

  • Cleaning is primarily the responsibility of you and your housemates. Iglu will provide a vacuum and mop in each apartment. If you would like to discuss paid cleaning services, please speak directly with the team at reception.

  • We will receive mail and parcels on your behalf and send you an email or text message to let you know that you that it’s arrived.

  • We encourage you to use the property common areas including study areas during opening hours. For your health and safety, if you are under the age of 17, you are not permitted to use an Iglu gym.

  • You are not permitted to have a social gathering or party in your apartment. Any gathering or party must be held in a building common area and you are required to seek prior approval from Iglu management.

  • Iglu has a ‘No Travel Offer’ for students who are affected by the travel ban. Students can defer their contract start date up to four weeks after travel bans between their home country and Australia are lifted. Learn more about this offer or contact the Iglu property team. Please note this offer is subject to changes. Refer to our website for the latest updates.

  • We will be guided by Government and comply with guidelines and internal Iglu policies at the time of your arrival into Australia.

  • The health and safety of our residents is our priority and in response to COVID-19, Iglu has a range of proactive measures currently in place to help safeguard everyone in our Iglu community. You can view all measures that have been put in place.

  • Your first point of call is the Under 18’s Coordinator, but you have the onsite Resident Leaders, security, on-call management and your guardian is also available should you need help contacting a doctor or medical assistance.

  • For the latest information about the latest COVID-19 restrictions in Australia, please visit the Australian Government Department of Health website.

  • We are managing the maximum number of people allowed in our communal spaces in line with the public health orders in each state.

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